Frequently Asked Questions
About the clinic
Where are our facilities located?
We are located in the center of Ponta Delgada. You can find a map, parking instructions, and transportation information on the Contacts page.
What are the clinic's areas of expertise?
General dentistry, implants, periodontics, endodontics, orthodontics, cosmetic dentistry, and oral medicine.
Appointments and consultations
How do I make an appointment?
You can book online using the form, by phone, or via WhatsApp. Choose the option that works best for you.
Is there an initial consultation?
Yes. Initial consultation including an assessment, treatment plan, and detailed estimate.
Can I cancel or reschedule?
Yes. Please give us at least 24–48 hours’ notice. The cancellation policy is described on the booking page.
Do you offer emergency care?
Yes. Vitae Clinical Center provides support for urgent cases. Please contact us as soon as possible, and we will try to schedule an appointment for you the same day or guide you through the next steps.
Children and families
Do you see pediatric patients?
Yes. We offer childcare services and a child-friendly environment.
When should the baby's first checkup be?
We recommend starting oral care as soon as the first tooth appears or by the child’s first birthday. Use a soft children’s toothbrush and a small amount of fluoride toothpaste, check for cavities, and make regular visits to the dentist.
Payments, prices, and insurance
insurance Do you accept health/dental insurance?
We accept certain insurance plans and provide reimbursement. Please provide your insurance information when booking so we can confirm your coverage.
What payment methods are accepted?
ATM/MB Way, credit cards, bank transfers, and cash payments. Payment plans are available for extensive treatments.
Do you offer financing or installment plans?
Yes. Vitae Clinical Center offers personalized treatment plans and installment payment options tailored to each patient’s needs (dental implants, oral rehabilitation, orthodontics, etc.).